1. Product Evaluation Period
· Returned items must be kept intact, unused, and undamaged. If items are damaged or missing accessories, the store may refuse the return.
· Certain items, such as pre-order product, single card, personal hygiene products or food, may not be eligible for returns. Please read the return policy on the product carefully before purchasing or ask a store clerk.
· Except for perishable items, items with a short shelf life (approaching expiration when returned/canceled), customized items, current newspapers, periodicals or magazines, opened audiovisual products or computer software, game point cards, other point cards, and personal hygiene products that have been opened, are not subject to the 7-day evaluation period according to the "Guidelines for Reasonable Exceptions to Communication Transaction Rescission Rights". You have a 7-day product evaluation period starting from when the item arrives in your hands (including holidays).
· If you need to return items, please contact customer service within 7 days of receiving the item and provide information such as "name," "order number," "contact phone number," "name of the item to be returned," "reason for return, and photos." Once customer service receives this information, they will assist you with the return or exchange.
Customer Service Email: topdrawhk@gmail.com
Customer Service Hotline: +852 6572 3153
2. Return Policy
a. Returned items must be unused and free of damage caused by non-human factors. The 7-day evaluation period provided by the Consumer Protection Law is only for you to consider and confirm if the product meets your needs, not for product trials. Please retain the complete original packaging (including the outer packaging box) as instructed by the store, otherwise returns will not be accepted.
b. The following situations are not eligible for returns:
Exceeding the 7-day product evaluation period.
Items that have been opened and used, or damaged due to human factors such as stains, faults, damages, wear and tear, scratches, dirt.
Incomplete or damaged packaging of returned items, or missing invoices or accessories.
Malicious or excessive returns.
3. Return Process
Contact customer service → Confirm eligibility for return →
Prepare complete items and invoice → Provide pickup time, contact information, and address → Return will be handled by logistics arranged by the store.
4. Refund Information
a. For credit card payments: Once the return is confirmed, the refund will be directly credited to the original credit card account.
b. For cash on delivery payments: Once the return is confirmed, the refund amount will be transferred to the bank account provided by you.
5. Exchange Policy
Items for exchange must be unused and free of damage caused by non-human factors. Please retain the complete original packaging as instructed by the store.
6. Exchange Process
When agreeing to exchange items, first process the return of the original order, then place a new order with the store. The company will only handle the price difference and send an invoice. If there is no price difference, no further action is needed.
If you have any questions or need further assistance, please feel free to contact customer service at any time.
